At Rapha family wellness center, your privacy is a top priority. We are committed to protecting your personal information and ensuring confidentiality and security in compliance with applicable data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of information:

- Personal Information: This includes your name, contact details (phone number, email, mailing address), date of birth, health insurance information, and other personal identifiers provided by you during registration or use of our services.

- Medical Information: We collect health-related data, including medical history, prescriptions, diagnoses, treatment plans, and any other health information you provide during consultations with our healthcare providers.

- Payment Information: If you make a payment for our services, we may collect your billing information, including credit card details or other payment methods.

- Technical Information: When you access our website or mobile application, we may collect technical information such as your IP address, browser type, device ID, and usage patterns.

2. How We Use Your Information

We use your information for the following purposes:

- Providing Services: To deliver virtual medical consultations, assess your health, and provide personalized treatment plans.

- Communication: To contact you regarding your appointments, treatment follow-ups, test results, and customer service inquiries.

- Billing and Payment: To process payments and insurance claims related to your use of our services.

- Improving Services: To monitor and improve the functionality of our website, app, and services by analyzing user trends and feedback.

- Compliance: To comply with legal obligations, including those related to medical records, billing, and insurance claims under HIPAA or other applicable laws.

3. How We Share Your Information

We may share your information in the following cases:

- With Healthcare Providers: To ensure you receive appropriate care, your information may be shared with healthcare professionals who are part of your treatment team.

- With Third-Party Service Providers: We may share your data with third-party vendors who help us operate the clinic (e.g., billing services, IT support), but only under strict confidentiality agreements.

- With Insurance Providers: To process insurance claims and payments for services rendered.

- Legal Obligations: We may disclose your information when required by law, such as for public health reporting or to comply with court orders or subpoenas.

4. Data Security

We take appropriate administrative, physical, and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data exchanged between you and Healthia City Clinic is encrypted, and we implement industry-standard security protocols to safeguard your information.

5. Your Rights

You have the right to:

- Access Your Information: You can request access to the personal and medical information we hold about you.

- Correct Your Information: You can update or correct any inaccuracies in your personal data.

- Delete Your Information: You can request that we delete your personal information, subject to legal or contractual restrictions.

- Withdraw Consent: You may withdraw your consent for data processing at any time, though this may affect our ability to provide services.

To exercise any of these rights, please contact us at 1-800-1324-765

6. Data Retention

We will retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law, including for medical record retention and billing purposes.

7. Cookies and Tracking Technologies

Our website and mobile app may use cookies or similar technologies to enhance user experience and analyze website traffic. You can set your browser to refuse cookies, but this may limit your ability to use some features of our site.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any material changes via email or by posting a notice on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Rapha family wellness center, 1-800-1324-765